Shipping information
How much will delivery in Mainland Europe cost?
Shipping costs are between 6€ and €20, or FREE with a minimum order of 89€ (For islands there will be a surcharge which varies and will be calculated at checkout).
How much to delivery to other countries outside of Europe?
Shipping costs will vary based to the total weight of the shipment and the total cost of shipping will be calculated automatically at checkout, some locations are not available to ship to.
Shipping times?
Shipping times are approximately 3 – 8 working days. We cannot control the delivery times of the delivery companies used.
The service is valid throughout Italy, including the Vatican City and the Republic of San Marino. The Italian Islands and Calabria delivery times may increase by 1 – 2 working days, other destinations the delivery date will be advise upon your order being completed.
If you wish to use your own delivery company, contact us and we work with you on this.
Preparation times
Orders received from Monday to Friday – excluding Italian public holidays – are processed the following day or within the third following working day. Orders received on Saturday and/or Sunday are processed the following Tuesday.
Is it possible to request delivery to a country other than Italy?
For questions about delivery please contact us by email on [email protected]
Will I have to sign for the delivery of the parcel?
We ship our products with the main express couriers, BRT, UPS, DHL FedEx, Posteitaliano and other leading companies, on delivery the courier requests the signature of the recipient
If the courier does not find anyone at home you will be left with notice which will contain the shipment number and the courier number which allows you to contact the courier in order to arrange for a new delivery
What time will the package be delivered?
Shipments are delivered between 8.30 and 18.00.
Is it possible to trace my order?
When your order is shipped, you will receive a confirmation email (within three working days from the day you placed your order). The email contains all the details of the shipment including: the code (tracking, a unique number that identifies your order) to track and monitor the package and the link to the specific website where you can monitor the status of the delivery.
Is it possible to request the parcel to be sent to a different address?
Yes, it is possible to choose a different delivery address from the billing address when placing an order.
The delivered goods look damaged. What should I do?
By signing the delivery note to the courier, you confirm that the delivered package is intact.
If you are not sure of the completeness or regularity of the package, for example if the box is damaged, add a comment to the delivery note when signing “received but damaged” and advise the courier, this protects you for any future dispute.
If you are not there when the package is delivered to you, and then you see it is damaged, contact us immediately via email to [email protected] , with detail and if possible a photograph of the damage
